Intex Saltwater System
(Charlotte, NC, USA)
We just took a sample of our water to a local pool store for testing before our initial use to make sure that we did everything properly (since the 3 way test strip dip was not indicating the proper levels)- the results and recommendations was as follows: Alkalinity 25(recommends 100-150); Salt 3000ppms(rec. 3040-3360); Cooper - Norm; PH 7.4 Norm; Hardness 60 Low(rec. 200-450); TDS 4300(rec. 0-1500) High; Chlorine level 0 Low and Free Chlorine 0 Low (rec. 1-3). They gave us all these chemicals to shock/treat etc. the water which is exactly what we did not want to do :"Use Chemicals" especially with 3 children.
I called the Intex customer service who said that the salt level is the ideal and optima level of 3000ppm as stated in the manual and it is ok to swim in it. If we wanted to we could drain 300 gal (10% of the water) and replace it with fresh water to bring down the TDS but that it was not harmful to swim in it as long as the water is clear not cloudy or has algae. He also had me check the Saltwater System to make sure that it was producing bubbles
Our concern is our children one of which has medical needs including cortical impairment. Can you please advise if we need to look into this matter further or if it is ok to swim in the water? Truly appreciate your attention and help in this matter. Have a wonderful holiday!
Regards, Lina Rod
Hi Lina. In your post you said "They gave us all these chemicals", I think what you meant to say is they sold us all these chemicals. That's what pool stores do, they sell chemicals, and many of them you just don't need.
I think what Intex told you makes perfect sense. If the salt level is where it should be, and the pool is not cloudy, it is very safe for the kids. It's when you have algae or cloudy water you need to be concerned.
The next time you feel the need to have your water tested try getting several opinions. Have the same water tested at several stores and see what all they try to sell you, and then decide what you really need and want to use.